Privacy Policy

This policy explains what Ratted Pty Ltd ("Ratted", "we", "us") collects when you use the Bowser app, Bowser tap displays and this website, why we collect it, and what you can do about it. We handle personal information in line with the Australian Privacy Principles.

The short version: we collect what's needed to run your taps, we don't sell your data, and we don't show ads.

1. What we collect

• Account details. Your email address or phone number, and an identifier from Google or Apple if you sign in with them. If you use Sign in with Apple and hide your email, we only receive Apple's relay address.
• Your brewing data. The taps, kegs, beers, pours, calibration results, units and settings you create in the app.
• Designs. Artwork you upload or generate, and the prompts and style choices you used to generate it.
• Tap display data. Each display's identifier, name, software version, online status, and the pours it detects (time and duration). Your Wi-Fi password is sent from your phone straight to the display over Bluetooth during setup; we don't receive or store it.
• Linked service credentials. If you link Brewfather or RAPT, the API credentials you enter, so we can fetch your batches and sensor readings for you.
• Purchases. Whether you have Bowser Premium, which plan, and its renewal status. We never see your card details; Google and Apple handle payment.
• Usage and diagnostics. Which features are used (for example, a tap was created or a design was generated), crash reports, and basic device information such as model, operating system version and app version.

The app uses your camera only to scan a display's setup code, and Bluetooth only to set up a display. Images from the camera aren't stored or sent to us. We don't collect your location.

2. How we use it

• To run Bowser: sync your taps and kegs, drive your tap displays and record pours.
• To generate designs you ask for.
• To provide Premium and enforce its limits.
• To fetch data from services you've linked.
• To fix bugs, keep the service secure and understand which features are used.
• To contact you about your account or important changes.

We don't sell your personal information or use it for advertising.

3. Who we share it with

We use these providers to run Bowser. They process data on our behalf:

• Google (Firebase and Google Cloud). Sign-in, database, file storage, analytics, crash reporting and abuse protection. AI designs are generated with Google's Gemini models: the beer name, style, ABV, brewer credit and your prompt are sent to generate the image.Google's privacy policy.
• Amazon Web Services. The connection between tap displays and our service. AWS privacy notice.
• RevenueCat. Subscription status, linked to your Bowser account identifier. RevenueCat's privacy policy.
• Google Play and the Apple App Store. Purchases and payments, under their own privacy policies.
• Brewfather and RAPT, only if you link them. We send the credentials you provided to fetch your data.

We may also disclose information if the law requires it, or to protect the rights and safety of our users or the service.

4. Where your data is stored

Our providers store and process data in data centres outside Australia, including in the United States. By using Bowser you agree to your information being handled there. We take reasonable steps to make sure our providers protect it.

5. How long we keep it

We keep your data while you have an account. When you delete your account, your taps, kegs, pours, designs and settings are deleted and your tap displays are unpaired. Analytics and crash data aren't linked to your name and are kept for the provider's standard retention period. We may keep records we're legally required to keep.

6. Deleting your account and data

Delete your account in the app under Settings → Delete account. This is permanent. If you can't use the app, emailhello@ratted.co from the address on your account and we'll delete it for you. Deleting your account doesn't cancel a Premium subscription; cancel that in Google Play or the App Store.

7. Security

Data is encrypted in transit, access is restricted to your own account, and tap displays authenticate with their own certificates. No system is perfectly secure, and we'll tell you and the regulator if a breach is likely to cause you serious harm.

8. Children

Bowser is for adults of legal drinking age. We don't knowingly collect information from anyone under 18. If you believe a child has created an account, contact us and we'll delete it.

9. Your rights

You can ask for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Emailhello@ratted.co and we'll respond within 30 days. If you're in the EU or UK you also have rights to object to or restrict processing and to data portability; we rely on performing our contract with you and our legitimate interests in running and improving Bowser as our legal bases.

If you're unhappy with how we've handled your information, contact us first. If we can't resolve it, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

10. Changes to this policy

We'll update this page when what we collect or how we use it changes, and tell you in the app or by email if the change is significant.

11. Contact

Ratted Pty Ltd · hello@ratted.co